FAQs About Orders

 TRACK YOUR ORDER

Please allow up to 1-2 business days for your tracking information to be active. You will receive an email with tracking information as soon as your order ships from our store.

If you have an account, you can view your orders and tracking information on the My Account page.

 

 HOW DO I CHANGE OR CANCEL MY ORDER?

We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change Final Sale nor customized or bespoke orders, regular orders can be cancelled once shipping has not been processed

 

 I PLACED AN ORDER, BUT HAVE NOT RECEIVED A CONFIRMATION EMAIL

If you do not receive an email from Royal Globe Inc. within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, log into your Royal Globe Inc. account and select the “My Orders” option to review your order history. If you are still unable to locate the confirmation email for your order, please contact us.

 

 WHY WAS MY ORDER CANCELLED?

There are several reasons why your order may have been cancelled:

The item(s) sold out.

There is a delay in replenishment for your item(s).

We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.

If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If your order is cancelled and you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.

 

STILL HAVE QUESTIONS?

If your concern was not addressed above, please contact us here. 

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Also read:

FAQs about Products 

FAQs about Programs 

FAQs about Shipping